There are two major lines of communication between the individual groups and Al-Anon as a whole:
The World Service Conference and the World Service Office.
World Service Conference (WSC)
Al‑Anon’s Tradition Two states: “For our group purpose there is but one authority—a loving God as He may express Himself in our group conscience. Our leaders are but trusted servants—they do not govern.”
The World Service Conference makes the group conscience available and effective for all Al‑Anon. It is the practical means by which the group conscience can speak; it is the voice of world Al‑Anon and the guarantee that our world services shall continue to carry on under all conditions.
The Conference protects Al‑Anon and Alateen against a service breakdown; it makes for unity and enables our fellowship to act as a whole upon important matters. This makes it the principal guarantor of Al‑Anon and Alateen’s harmony and survival.
The World Service Conference (WSC) serves Al-Anon groups in the U.S. and Canada, and groups and structures in other countries. The World Service Conference usually meets in April each year to share experiences, solve problems, and make decisions about Al-Anon issues. A delegate from each area assembly can vote on issues at the World Service Conference. Other group and district representatives and Al-Anon representatives from other nations may attend the World Service Conference, but do not vote. The World Service Office staff also attend the World Service Conference.
World Service Office (WSO)
The structure of the World Service Office (WSO) includes an Executive Director, as head of the office, with assistance provided by a staff of paid employees, volunteer Chairpersons of selected committees, and other volunteers. The WSO Policy Committee is composed of a Chairperson, all members of the Board of Trustees, members of the Executive Committee, the Chairpersons of all WSO selected committees (except the Conference Committee on Trustees), and the Conference members of the WSO administrative staff. The Executive Committee, which meets monthly, is the administrator of the World Service Office, with legal authority granted by the Board of Trustees to conduct its daily affairs. The Trustees, along with the members of the Executive Committee, direct the business operations of the WSO. They are concerned with guarding the legal rights of the Al-Anon fellowship. The Board serves as guardian of our Twelve Traditions, our Twelve Concepts of Service, the Al-Anon World Service Conference Charter, and gives an annual report of its activities.
The work of the WSO includes acting as the worldwide clearing house, registering new groups, planning and coordinating the World Service Conference, guiding Al-Anon’s public outreach efforts worldwide, preparing and distributing Conference Approved Literature.
How WSO Serves Your Groups and You
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Members
Answers the toll-free
meeting line in English,
Spanish, and French
• Supports all registered
Al-Anon Family Groups
by answering questions;
maintaining group,
meeting, and trusted
servant records; sending
complimentary CAL and
other service materials;
and providing registration
dates
• Builds and maintains the
Al-Anon Family Groups
Mobile App
• Performs thorough
research and responds
to members’ questions
regarding CAL and The
Forum
• Supports Inmate
Correspondence Service
• Supports Alateen groups
and encourages Al-Anon
members to serve through
their Area process
• Supports Al-Anon
Information Service
Centers (AISs)
• Maintains the Al-Anon
Family Groups archives
and manages historical
document repository
• Coordinates the Al-Anon
Convention with A.A.
participation
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Recovery and Service Tools
Collects member sharings,
edits, translates, designs,
and publishes CAL
• Prepares, edits, designs,
and distributes The Forum
• Translates, designs, and
distributes Le lien and
Al-Anon y Alateen en
acción magazines
• Develops service tools to
educate the membership
on the structure
• Consolidates and
maintains public outreach
tools and service materials
• Edits, designs, and
distributes Alateen Talk
quarterly newsletter
• Builds, designs, translates,
and distributes In The
Loop
• Facilitates, coordinates,
and publishes revisions to
the Service Manual
• Builds and translates
Mobile App premium
content
• Processes requests
to translate CAL and
coordinates reviews of
translations
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Awareness
Prepares, designs,
translates, and distributes
Al-Anon Faces Alcoholism
(AFA) magazine
• Develops servicewide PO campaigns,
including public service
announcements (PSAs),
and collaborates with
media
• Shares the Al-Anon
message with
professionals, including
providing complimentary
materials and attending
professional conferences
• Supports and encourages
Areas, members, Al-Anon
service arms, and service
entities in public outreach
efforts
• Creates content for and
manages blogs, podcasts,
and social media pages
• Builds, translates, and
actively maintains the
website, including
international and WSC
Structure meeting searches
• Conducts internal research
and collaborates with
researchers
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Financial Sustainablility
• Manages AFG, Inc. financial
matters and operations
• Receives and processes
member contributions
• Manages inventory,
processes, and distributes
literature orders for
members, groups, and
Literature Distribution
Centers (LDCs)
• Receives and processes
magazine and premium
content subscriptions
• Grants permissions
and processes reprint
permissions for WSC
Structure and the
international community
• Maintains and defends
copyrights and trademarks
• Oversees Staff
implementation of the
Strategic Plan
• Recruits, grows, and retains
WSO Staff to support our
primary purpose
• Maintains AFG Connects
and the Online Store
• Evaluates emerging
technologies to determine
benefits for AFG, Inc. and
the fellowship
• Prepares and translates
an Annual Report of WSO
activities and projects
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Global Engagement
Provides leadership and
support to trusted servants
including Delegates, Area
Chairpersons, District
Representatives, and
Coordinators
• Coordinates the World
Service Conference (WSC)
and produces the WSC
Summary
• Provides leadership and
support for trusted servants
globally across national
and evolving international
structures
• Coordinates the
International Al-Anon
General Services Meeting
(IAGSM) and produces the
summary
• Supports Al-Anon Members
Involved in Alateen Services
(AMIAS) and facilitates
the annual Alateen
recertification process
• Coordinates Staff and
World Service Office (WSO)
Volunteer participation
in international and Area
events
• Facilitates the WSO
Volunteer application
process to ensure
consistency in candidate
selection
• Supports WSO Volunteers
on committees and in
executing oversight
responsibilities