There are two major lines of communication between the individual groups and Al-Anon as a whole:

The World Service Conference and the World Service Office.

 

World Service Conference (WSC)

Al‑Anon’s Tradition Two states: “For our group purpose there is but one authority—a loving God as He may express Himself in our group conscience. Our leaders are but trusted servants—they do not govern.”

The World Service Conference makes the group conscience available and effective for all Al‑Anon. It is the practical means by which the group conscience can speak; it is the voice of world Al‑Anon and the guarantee that our world services shall continue to carry on under all conditions.

The Conference protects Al‑Anon and Alateen against a service breakdown; it makes for unity and enables our fellowship to act as a whole upon important matters. This makes it the principal guarantor of Al‑Anon and Alateen’s harmony and survival.

 The World Service Conference (WSC) serves Al-Anon groups in the U.S. and Canada, and groups and structures in other countries. The World Service Conference usually meets in April each year to share experiences, solve problems, and make decisions about Al-Anon issues.  A delegate from each area assembly can vote on issues at the World Service Conference. Other group and district representatives and Al-Anon representatives from other nations may attend the World Service Conference, but do not vote.  The World Service Office staff also attend the World Service Conference.

World Service Office (WSO)

The structure of the World Service Office (WSO) includes an Executive Director, as head of the office, with assistance provided by a staff of paid employees, volunteer Chairpersons of selected committees, and other volunteers. The WSO Policy Committee is composed of a Chairperson, all members of the Board of Trustees, members of the Executive Committee, the Chairpersons of all WSO selected committees (except the Conference Committee on Trustees), and the Conference members of the WSO administrative staff. The Executive Committee, which meets monthly, is the administrator of the World Service Office, with legal authority granted by the Board of Trustees to conduct its daily affairs. The Trustees, along with the members of the Executive Committee, direct the business operations of the WSO. They are concerned with guarding the legal rights of the Al-Anon fellowship. The Board serves as guardian of our Twelve Traditions, our Twelve Concepts of Service, the Al-Anon World Service Conference Charter, and gives an annual report of its activities.

The work of the WSO includes acting as the worldwide clearing house, registering new groups, planning and coordinating the World Service Conference, guiding Al-Anon’s public outreach efforts worldwide, preparing and distributing Conference Approved Literature.

How WSO Serves Your Groups and You

Programs

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Group Services

• Supports all registered Al-Anon Family
Groups
• Maintains group, meeting, and trusted
servant records
• Creates Alateen Talk quarterly newsletter
• Supports Inmate Correspondence
Service
• Supports Alateen groups and
encourages Al-Anon members to serve
through their Area process
• Sends complimentary Conference
Approved Literature (CAL) and other
service materials
• Supports Al-Anon Information Service
Centers (AISs)
• Supports trusted servants in their
various roles and responsibilities
• Answers questions about group issues
• Approves Area Alateen Safety and
Behavioral Requirements

Public Outreach/Professionals

 Prepares and distributes Al-Anon Faces
Alcoholism (AFA) magazine
• Sends complimentary materials to
professionals
• Performs outreach to professionals

• Attends professional conferences to
share the Al-Anon message
• Supports and encourages Areas, members, Al-Anon service arms, and service
entities in public outreach efforts

Literature

Responds to correspondence about
literature and The Forum
• Performs research to give the most
thorough response to members’
questions regarding CAL
• Processes requests to reprint CAL
• Prepares and edits CAL
• Plans, schedules, and conducts Literature Committee web conference calls
• Prepares and edits The Forum
• Provides leadership and support on the
AFG Connects communities for Forum
and Literature Coordinators and Area
Newsletter Editors

Conference

• Prepares program and staffs the World
Service Conference (WSC)
• Prepares the World Service Conference
Summary (P-46)
• Provides leadership and support for
Delegates, Area Chairpersons, and
District Representatives
• Responds to all communications
regarding Delegate and Conference
concerns
• Develops service tools to educate the
membership on the Structure
I

International

• Supports International structures
• Coordinates International Al-Anon
General Services Meeting (IAGSM)
• Prepares IAGSM Summary
• Monitors and processes reprint
permissions for the International
community
• Coordinates the review of translations
of CAL
• Supports the International Meeting

Other Program Services

• Participates in Area and International
events
• Maintains the Archives
• Provides groups with registration dates
• Facilitates updates to the Service
Manual
• Creates International Convention program.

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Administration and Digital Communications

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Digital Communications

 Designs, builds, and maintains the
website
• Builds and maintains the Al-Anon Family
Groups Mobile App
• Creates content for and manages blogs,
podcasts, and social media pages
• Supports Web and Public Outreach
(PO) Coordinators
• Develops service-wide PO
campaigns, including Public Service
Announcements (PSAs), and
collaborates with media

Administration

• Answers the Toll-Free Meeting line in
English, Spanish, and French
• Facilitates special projects and events,
including Conference and International
Conventions
published materials
• Stocks literature inventory
• Maintains WSO building and grounds
• Maintains AFG Connects and the online
store
Finance & Customer Service
• Manages AFG, Inc. financial matters
• Receives and processes member
contributions
UPDATED JUNE 2021
• Maintains and defends copyrights and
trademarks
• Coordinates Staff and World Service
Office (WSO) Volunteers participation in
International and Area events
• Oversees Staff implementation of the
Board of Trustees’ Strategic Plan
• Recruits, grows, and retains WSO Staff
to support our primary purpose
• Grants permissions for service arms to
post the Legacies on their websites
• Facilitates the WSO Volunteer
application process to ensure
consistency in candidate selection

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Finance & Operations

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Operations

• Designs The Forum and AFA; In the
Loop; event programs, posters, and
summaries; and CAL
• Translates, designs, and distributes Le
lien and Al-Anon y Alateen en acción
magazines
• Translates new and updated literature,
WSO website pages, programs, Mobile
App premium content, and other published materials
• Stocks literature inventory
• Maintains WSO building and grounds
• Maintains AFG Connects and the online
store

Finance & Customer Service

• Manages AFG, Inc. financial matters
• Receives and processes member
contributions

• Processes and distributes literature
orders for members, groups, and
Literature Distribution Centers (LDCs)
• Receives and processes The Forum
and Mobile App premium content
subscriptions

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